ResultsCX (fka TRC)
One Equity invested in the simultaneous transformational combination of the Results Companies and founder-owned TLK Group, which was subsequently re-branded as 鈥淩esultsCX.鈥� ResultsCX is a premier global customer experience provider for Fortune 500 companies and has designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. ResultsCX offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns.
- Sector
- Technology
- Location
- Ft. Lauderdale, FL
- Website
- Status
- Realized
Investment Highlights:
- Strong industrial logic in combining two businesses in the business process outsourcing (BPO) market with customer concentration to create a more diversified platform
- Added new blue-chip customer relationships and tripled the number of total customers served
- Improved ResultsCX鈥檚 business mix by increasing its exposure to the higher margin and countercyclical healthcare vertical
- Augmented management team to support the execution of multiple operating initiatives to scale the business
- Completed three additional add-on acquisitions under One Equity鈥檚 ownership
- Increased EBITDA at the Results Companies by approximately 130% since One Equity鈥檚 investment
Add-On Acquisitions:
- TLK Group (completed simultaneously at closing)
- Corporate Call Center
- USE 800
- DeviceBits
See One Equity's Terms of Use
鈥淲e would like to thank OEP for their unwavering support and exceptional strategic guidance. Their partnership has enabled us to achieve transformational growth and to establish ourselves as a next-generation customer experience solutions provider. ResultsCX has set the standard for using data-driven insights to create customer experiences that build brands and deliver high ROIs.鈥�
Chad Carlson, CEO, ResultsCX
