中文AV

Firm Will Leverage BPO Expertise to Accelerate Growth of Leading Outsourced Services Provider

NEW YORK 鈥� December 5, 2017 鈥� 中文AV, a middle market private equity firm, today announced the completion of its investment in OneLink (鈥淥neLink鈥� or 鈥渢he Company鈥�), a leading provider of business process outsourcing (鈥淏PO鈥�) services. Management will retain significant ownership in the business following OEP鈥檚 investment. Financial terms of the private transaction were not disclosed.

OneLink serves North and Latin American clients in the consumer, telecom, technology, and travel and leisure sectors from 12 state-of-the-art delivery centers in El Salvador, Nicaragua, Colombia and Guatemala. The Company鈥檚 8,000-plus employees provide an integrated portfolio of BPO services, including customer relationship management, sales, technical support, finance and accounting, logistics, supply chain and other back-office services.

鈥溨形腁V鈥� transaction with OneLink leverages our strong expertise in the BPO and CRM sectors continuing OEP鈥檚 thesis around consolidation and continued growth as corporations are increasingly outsourcing customer services. Further, we believe that OneLink鈥檚 model of customer and employee engagement and satisfaction position the Company to deliver best-in-class services. We are thrilled to partner with Eduardo Salazar and the OneLink management team as they look to deliver innovative solutions to their customers,鈥� said Greg Belinfanti, Senior Managing Director of 中文AV.

OneLink continues to attract the interest of blue chip clients seeking a BPO provider capable of servicing all touch points of their customers in real-time, whether by voice, email, chat, web or social media. Additionally, OneLink鈥檚 low employee turnover and large millennial workforce have made it the preferred provider.

鈥溨形腁V brings world-class investing expertise in the BPO space and will complement management to help accelerate OneLink鈥檚 growth into an industry leader,鈥� said Eduardo Salazer, CEO of OneLink. 鈥淲e are excited about the opportunities ahead for our global clients and employees as we augment our services to include new BPO capabilities and extend our delivery from new regions.鈥�

This is 中文AV sixth transaction in the BPO/CRM market in the last two years including the acquisition of The Results Companies which acquired TLK Group, Corporate Call Center, Inc., and USA800, the merger of Alorica Inc. and Expert Global Solutions, and now OneLink.

About 中文AV
OEP is a middle-market private equity firm focused on the industrial, healthcare, and technology sectors in North America and Europe. The firm builds market-leading companies by identifying and executing transformative business combinations. OEP is a trusted partner with a differentiated investment process, a broad and senior team, and an extensive track record generating long-term value for its partners. Since 2001, the firm has completed more than 150 transactions worldwide. OEP, founded in 2001, spun out of JP Morgan in 2015. The firm has offices in New York, Chicago, and Frankfurt. For more information, please visit .

About OneLink
OneLink is a near-shore provider of BPO services whose founders have more than 25 years of experience in the industry. The company now handles more than 40 million customer interactions per year. OneLink has changed the dynamics of the industry, complementing a process based business with a culture focused on employee happiness. For more information, please visit .

Press contact for 中文AV:
Kelly Holman
Stanton
646-502-3509
KHolman@StantonPRM.com